Shipping policy

Shipping Methods and Timeframes

We offer the following shipping options for your fragrance orders:

  • Standard Shipping (5-7 business days): ₹1000
  • Express Shipping (2-3 business days): ₹2000
  • Overnight Shipping (1 business day): ₹2500
  • Free Shipping: Available on orders over ₹3000

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Restrictions

Due to the nature of perfume products containing alcohol:

  • Some remote areas may have shipping restrictions
  • International shipping may be subject to customs regulations and restrictions
  • Certain countries prohibit the import of alcohol-based fragrances
  • Additional documentation may be required for international orders

Shipping Destinations

We currently ship to:

  • All locations within India

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can track your package through our shipping carrier's website.

Shipping Costs

Shipping costs are calculated based on:

  • Package weight and dimensions
  • Delivery destination
  • Selected shipping method

Final shipping costs will be displayed at checkout before you complete your purchase.

Delivery Issues

If your order is delayed, damaged, or lost during shipping:

  • Contact us within 48 hours of expected delivery
  • Provide your order number and tracking information
  • We will work with the carrier to resolve the issue

International Orders

International customers are responsible for:

  • Customs duties, taxes, and import fees
  • Compliance with local regulations regarding fragrance imports
  • Any additional charges imposed by customs authorities

Delivery times for international orders vary by destination and customs processing.

Special Handling

Perfumes are fragile products. We take special care to:

  • Package all fragrances securely with protective materials
  • Use appropriate boxes to prevent breakage
  • Include handling instructions for carriers

Contact Us

For shipping inquiries, please contact us at:

  • Email: info@viestilo.com